Frequently Asked Questions

  1. After I start the service, it stops immediately.

    This is usually caused by an invalid or in-use serial port or log file. In the unregistered version, this will also occur if the service is started outside the 30 day evaluation period. Please refer to the Windows Application Event Log to see exactly why the service terminated. Click here to find out about restrictions in the unregistered version.

  2. After I start the service, it stops after a few minutes, hours, or days.

    The unregistered version will run for a random amount of time and then stop. Please refer to the Windows Event Log to see exactly why the service terminated. Click here to find out about restrictions in the unregistered version.

  3. Can Serial Logger Service monitor more than one serial port?

    Yes! Support for multiple instances is a new feature added to version 1.2. Each serial port can be logged to a separate log file.

  4. Can multiple ports be written to the same log file?

    No. Each instance must have exclusive write access to its log file.

  5. How do I send a "login" or "start" command to the serial device that I want to monitor?

    Click here for details.

  6. How can I manually rotate the log file?

    Click here for details.

  7. How can I view the serial port data in real time?

    If you want to view data as it comes in, you can use a program such as the Unix-like "tail" program in combination with Serial Logger Service. You can download a "free" version of Tail for Win32 from here.